IT support isn’t just about fixing computers—it’s about fixing beliefs. Over time, I’ve realized my job is equal parts technician and therapist. When someone’s Excel file “disappears into the void,” or their Wi-Fi “hates them personally,” logic alone won’t solve it. You need rituals.
Take the “Sacred Restart.” A user swore their monitor was broken—no signal, just darkness. I pressed the power button off, then on. Miracle. They gaped like I’d performed an exorcism. (I didn’t mention the unplugged HDMI cable behind the desk.)
Then there’s the “Magic Incantation.” A manager insisted his keyboard was possessed—keys typed the wrong letters. I nodded, typed Ctrl+Shift (language settings had flipped to Korean), and declared, “The spirits are appeased.”
The lesson? People trust what they don’t understand. So I lean into it: a little theater, a little tech, and never reveal how simple the fix was. After all, if they could Google it, I’d be out of a job.
Final Truth: The best IT solutions are 50% cables, 50% confidence.